MyVA Initiative Reduces Claims Backlog by Nearly 90 Percent

In line with the MyVA initiative, the Veterans Administration is working to deliver faster, better, and more consistent claims decisions to Veterans.  The initial results are promising: The claims backlog is now down nearly 90 percent from a peak of more than 600,000. At the same time, VA is providing record numbers of benefits to Veterans. 

Hear more in this video: http://bit.ly/2hDlscJ

Read More »

One Number to Call to Reach VA: MyVA311

VA is introducing 1-844-MyVA311 (1-844-698-2311) as a go-to source for Veterans and their families who don’t know what number to call. This new national toll-free number will help eliminate the feeling of frustration and confusion that Veterans and their families have expressed when navigating the 1000-plus phone numbers that currently exist.

Read more:  http://bit.ly/2ffW4aR

Read More »

VA Releases Major Report on Progress of “MyVA” Transformation Process

On November 9th, the Department of Veterans Affairs released a major update on the MyVA transformation, Secretary McDonald’s effort to transform VA into the top customer service agency in the federal government. The report details the changes and innovations, large and small, which produced significant results. It also lays out a path forward for the agency – including an important role for Congress before the end of 2016.

Read more:  http://bit.ly/2eDkv0Y

Read More »

Revamping the VA

Veterans Affairs (VA) Secretary Bob McDonald – and a broad swath of the veterans’ community – is counting on MyVA to culturally transform the department. The comprehensive initiative is designed to change the way the agency does business. “We’re trying to put the veteran at the center of everything we do,” McDonald says.  With MyVA, the organization hopes to set a course of long-term excellence and reform and rebuild trust with veterans and their families and the American people.

Read more: http://bit.ly/2dXs84A

Read More »

State of Women Veterans’ Experience at VA

Veterans Affairs is engaged in a major initiative  –  the MyVA transformation.  The goal is to rebuild trust with veterans, their families and survivors, and the American people, and to give every veteran an exceptional experience that is easy, consistent and memorable.  One of the key strategies to accomplish the goal is to focus on improving the veterans’ experience, including that of women veterans.

Read more:  http://bit.ly/2df9W5r

Read More »

Veterans Affairs Secretary Addresses American Legion Convention

Joining thousands of attendees at their 98th annual national convention, VA Secretary Robert McDonald addressed American Legion members.  He emphasized the ongoing MyVA transformation strategies designed to give every Veteran an exceptional experience with the Department of Veterans Affairs that’s easy, consistent, and memorable.

Read more and view his presentation:  http://bit.ly/2bND8Oo

Read More »

MyVA Transformation Update Highlights Progress, Plans for 2016

The Veterans Affairs Health System transformation effort is called MyVA.  Per VA Secretary McDonald, the current situation provides the greatest opportunity for change in the history of the department, and MyVA is the key to making significant improvements.

Read about the five key MyVA strategies and the twelve break-through VA priorities for the near term:  http://1.usa.gov/1Tbflqy

Read More »